Effective Communication Skills
by MTD Training
Publisher: BookBoon 2010
Number of pages: 59
This free textbook introduces the reader to what being an outstanding communicator is all about. Understanding what effective communications actually are, how information is processed by your brain, how to get your point across in a concise and effective manner, how to build effortless rapport and much more besides.
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by John Kline - Air University Press
Using practical examples from classroom, corporate, and family/counseling settings, this handbook teaches theoretically-based and acknowledged techniques -- thoughts, attitudes, and skills -- necessary for becoming a better listener.
by MTD Training - BookBoon
In this book you'll learn the key skills and the techniques to handle conflict and complaints in many different ways. From dealing with the abusive person through to the calculated person, you'll learn skills to deal with all conflict situations.
by Scott McLean - The Saylor Foundation
The book provides instruction in steps, builds writing, reading and critical thinking, and combines comprehensive grammar review with an introduction to paragraph writing. This step-by-step approach provides a clear path to student-centered learning.
by Eric Garner - BookBoon
Whether you are giving a presentation to an important client, selling an idea to your board of senior executives, or making a farewell speech to a retiring colleague, this book will help you come across as someone who is knowledgeable and skilled.